Customer Success OS

Stop losing customers
you could have saved.

Thestral connects your CRM, support, product, and billing data to surface risks before they become churn. When something's wrong, we auto-create tasks with the full story.

Setup in minutes, not weeks

< 5 min setup

Per integration

SOC 2 Type II

Enterprise ready

Bi-directional sync

Salesforce, Zendesk, Stripe, Jira & more

Your pilots should become customers. Your customers should stay customers. We surface the signals that tell you which pilots are ready to convert, which accounts are quietly disengaging, and exactly what to do about it, before anyone churns.

Account 360
ThestralAcme Corp
At Risk

$180K ARR

Renewal in 28 days

42

Health Score

Why This Account is At Risk

WAU dropped 34% in 2 weeks

Segment

3 P1 tickets opened this week

Zendesk

Champion left the company

Salesforce

No CSM contact in 45 days

HubSpot

Portfolio overview
ThestralRevenue Intelligence
Live

Total ARR

$12.4M

+$840K QoQ

At Risk

$2.1M

12 accounts

Renewing (90d)

$4.2M

34 accounts

Accounts Requiring Attention

Acme Corp

$180K

Usage -34%, 3 P1 tickets

28d to renewal

TechFlow Inc

$240K

Champion departed, no contact 60d

45d to renewal

DataSync Ltd

$96K

2 failed payments, usage flat

14d to renewal
Auto-created in Jira
J
ACME-1247
Created by Thestral
High PriorityCustomer Risk

[URGENT] Investigate Acme Corp usage decline + support escalation

Evidence Pack (auto-generated)

Usage dropped 34% WoW

WAU: 1,247 to 823 (Segment)

3 P1 tickets opened

ZD-8847, ZD-8851, ZD-8856 (Zendesk)

Renewal in 28 days

$180K ARR at risk (Salesforce)

L
Created automatically
12 seconds ago

How It Works

From Connected
to Actionable

Integrations
All Connected
SalesforceCRM
12,847 records
ZendeskSupport
3,291 records
StripeBilling
8,456 records
JiraEngineering
1,203
Setup time: 4 min25,797 records synced
Signal Dashboard
Live

Active Signals

24
Usage anomalies

Product telemetry

Support escalations

Zendesk

Payment health

Stripe

Correlating across 4 systems
Risk Detail
High Priority

Acme Corp

Usage drop detected with support spike

ARR at Risk

$180K

Renewal In

28 days

Evidence Trail

-WAU dropped 34% over 2 weeks (Segment)
-3 P1 tickets opened in 5 days (Zendesk)
-No CSM contact in 45 days (Salesforce)
Sources:SegmentZendeskSalesforceStripe
Auto-Created Tasks
3 created
Jira: Investigate Acme usage dropCreated
Routed to Engineering
Slack: Alert CSM about Acme riskSent
Routed to CS Team
Linear: Triage support escalationCreated
Routed to Support Eng
Avg time to action< 30 sec

Connect Your Entire Stack

OAuth where possible, guided setup for everything else. Connect in minutes, not weeks. See value on day one.

CRM & Sales

SF
SalesforceConnected
Accounts 847
Contacts 3,291
Opportunities 156
Renewals 48
Last sync: 2 min ago

Connect Salesforce or HubSpot to pull account ownership, renewal dates, ARR, and contact history. The foundation for understanding your customer relationships.

Support & Success

ZD
ZendeskConnected
Open tickets23
Avg response2.4h
CSAT score94%
Syncing tickets in real-time

Integrate Zendesk or Intercom to surface ticket severity, reopen rates, and escalation patterns. Turn support signals into actionable health indicators.

Engineering Tools

J
JiraBi-directional

Auto-created task

Investigate usage drop - Acme

Createdwith evidence pack

Bi-directional sync with Jira, Linear, or GitHub. When risks emerge, auto-create tasks with evidence packs and route them to the right team.

Billing & Finance

S
StripeConnected
MRR$847K
At risk$124K
Failed payments3
Payment events streaming

Connect Stripe or Chargebee to track payment health, failed charges, and revenue trends. Quantify risk with real financial context.

Enterprise Ready

Built to scale with
your operations

Thestral processes data across your entire stack in real-time. Our infrastructure handles enterprise workloads with bi-directional sync, webhook ingestion, and auto-routing that keeps your teams in the tools they already use.

< 5 min

Average time to connect each system via OAuth or guided API setup.

50+

Native integrations across CRM, support, engineering, billing, and more.

< 30 sec

Time to auto-create tasks in your engineering tools when risks emerge.

SOC 2

Enterprise security with end-to-end encryption and compliance controls.

Early access

Start recovering revenue

Join the waitlist to get early access. Setup takes less than 5 minutes.

Free to start•No credit card